Privacy Policy

EDURIDE APPS

1. User data- PERSONAL INFORMATION USAGE.

Your personal data is not traded. Passenger details are only shared with ride-hailing drivers during Eduride app engagements. We process essential information for optimal service on our transportation platform. Categories of data include:

• Contact particulars: e.g., name, phone number, and email.

• Profile data: e.g., profile picture, saved addresses, language, and communication preferences.

• Geolocation: journey details, locations, and trip endpoints.

• Payment specifics: amount charged and payment card details.

• Communication records: customer service interactions.

• Device identification data: limited information like IP address.

• Transportation service usage data: journey status and conduct as assessed by drivers.

• Supplementary data may come from drivers, third parties, and users in referral campaigns.

Your name, phone number, and email address will be used for communication purposes. Inadequate or inaccurate personal data may affect service fulfilment. For instance, refusing geolocation sharing hinders driver location guidance. Geolocation is shared with drivers for transparent pick-up and drop-off during ride-hailing via the Eduride apps.

Your name, phone number, and email address will be used for communication purposes.

We gather data on the routes driven by drivers and passengers to assess the geographic coverage and offer drivers recommendations for the most efficient routes.

We collect payment information to handle the processing of passenger payments to drivers for transportation services. Customer support interactions are collected as needed and stored to address disputes and improve service quality.

2. SERVICE QUALITY

Customer support data aids feedback, dispute resolution, and service quality enhancement. Your name, phone number, and email are used for communication, trip completion notifications, and receipts.

3. LEGAL PROCESSES

All personal data may be processed for legal claims, fraud detection, safety, and compliance with legal obligations. Passengers’ ratings are kept confidential.

4. ACCESS RIGHTS

Eduride offers app controls for viewing personal information, including profile and trip history. Users can access, update, rectify, or erase information as needed.

5. DATA RETENTION

Eduride retains data for the necessary periods. Uninstallation doesn’t delete data. After three years of inactivity, users are contacted for account confirmation; otherwise, data is deleted. However, the user may delete their account, which will delete their data permanently after 180 days should they not redeem their account.

6. DIRECT MARKETING

Direct marketing messages are sent with permission or under a soft opt-in. Personalization uses usage information. Opt-out options are available, and automated decision-making aids warnings and service suspensions.

7. DISPUTE RESOLUTION

Data-related disputes are addressed through customer support (info@Eduride.co.za). Eduride commits to ongoing privacy protection improvements and increased transparency.

WEBSITE

This website is owned by EDURIDE, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Eduride, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Eduride website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Eduride, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name & telephone number.

You have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to Info@eduride.com.